Last updated: January 2026
1.Service description
- AIXE provides a cloud-based profit intelligence / analytics platform for e-commerce and D2C businesses.
- The service includes: data import connectors / file uploads, profit calculations, dashboards, reports, alerts, and related features.
2. Account and access
- Customers are responsible for:
- maintaining the confidentiality of credentials,
- ensuring only authorised users get access,
- activity under their accounts (within reasonable limits).
- AIXE may suspend access in case of abuse, security risk, or non-payment.
3. Subscriptions & payment
- Service provided on a subscription basis (monthly or yearly).
- Plans: Starter / Growth / Enterprise (as per Pricing page).
- Auto-renewal unless cancelled before the renewal date.
- No refunds for partial billing periods, except where required by law.
4. Data accuracy & responsibility
- Customer is fully responsible for:
- correctness and completeness of uploaded data,
- mapping of costs/fees to proper fields,
- business decisions made based on AIXE outputs.
- AIXE provides calculations and insights based on data supplied and does not guarantee specific financial outcomes.
5. Acceptable use
- No illegal content or data.
- No attempts to reverse engineer, hack, or bypass security.
- No reselling / white-labelling of the service without written agreement.
6. Intellectual property
- AIXE retains all IP in:
- the platform, models, algorithms, UI,
- documentation and marketing material.
- Customer retains IP in:
- their own data, brands, and business logic.
7. Limitation of liability
- AIXE is provided “as is” and “as available” within reasonable commercial standards.
- No liability for:
- indirect, incidental, or consequential damages,
- loss of profit, revenue, or data,
- decisions made by the customer based on AIXE outputs.
- Overall liability capped at a defined amount (e.g. fees paid in the last 12 months) – fees paid in the last 12 months.
8. Termination
- Customer may cancel subscription at any time (effective end of current billing period).
- AIXE may terminate/suspend accounts for non-payment, breach of Terms, or security/legal reasons.
- On termination, data export + deletion policy as in Privacy section.
For questions or concerns, please contact us at – legal@aixesystem.com